Top-up and Refund Policy

Effective date: July 29, 2026 Last updated: September 15, 2026

This Top-up and Refund Policy ("Policy") supplements the Zashmodel Terms of Service. It applies to every prepaid credit top-up made through Zashmodel.

1. Scope and acceptance

By confirming a payment, Customer accepts this Policy. Zashmodel is a prepaid, usage-based service. Purchased and promotional credits are account credits for Zashmodel services; they are not deposits, cash, or a redeemable financial product.

2. Payments are final

After a payment provider confirms a Zashmodel top-up, the payment is final and non-refundable. Zashmodel does not offer a customer self-service refund flow, automatic payment refunds, cash conversion, or credit transfer for completed top-ups. This rule applies to every enabled payment method and whether the credits are unused, partly used, expired, or no longer needed.

Payment-provider fees, bank fees, taxes, invoice fees, foreign-exchange differences, promotional credits, and other third-party or non-purchased amounts are not refundable. Nothing in this Policy limits a non-waivable right required by applicable law or an express written enterprise agreement.

3. Provider reversals and account reconciliation

A payment provider, card network, bank, or other authority may independently reverse a payment, process a chargeback, or open a dispute. When a verified reversal reaches Zashmodel, we may remove the corresponding purchased or promotional credits, record a negative balance, suspend the account or API keys, and reconcile any amount owed. This provider reconciliation is not a customer-initiated refund and does not create a right to request one from Zashmodel.

A failed API request may receive an internal quota rollback under the billing system's request settlement rules. That rollback corrects service usage accounting and does not return a payment.

4. Payment questions

For payment status, receipt, or account-credit questions, open a support ticket.

Do not send passwords, API keys, payment verification codes, or other secrets in a support request. Include the order number and relevant timestamp when asking about a payment. We will review a reported billing error or a matter required by applicable law without treating that report as a promise of a refund.

5. Changes

We may update this Policy from time to time. An updated version applies from the effective date stated in that version, except where applicable law requires otherwise.